Privacy Policy
Last updated: March 15, 2026
Overview
DeskForce ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you use our AI Front Office platform.
Information We Collect
- Account information: Your email address and business name when you sign up.
- Business configuration: Hours, services, FAQ content, and tone settings you provide to configure your AI front office.
- Conversation data: Inbound messages and AI-generated responses processed through our platform.
- Usage data: Analytics about how you interact with the platform (feature usage, session data).
How We Use Your Information
- To operate and provide the DeskForce service
- To train and improve AI response quality for your account
- To send service-related communications (no marketing without consent)
- To comply with legal obligations
Data Storage & Security
All data is stored on secure, encrypted infrastructure. Conversation data is retained for 90 days by default to support your response queue workflow. You may request deletion at any time.
Third-Party Services
We use the following third-party services to operate DeskForce:
- Anthropic / OpenAI: AI inference for generating responses
- Render: Cloud hosting and infrastructure
- Stripe: Payment processing (we do not store card details)
Your Rights
You may request access to, correction of, or deletion of your data at any time by contacting us at deskforce-2@polsia.app.
Changes
We may update this policy as the product evolves. Material changes will be communicated via email to registered users.
Contact
Questions? Email us at deskforce-2@polsia.app.